Table of Contents

For Returns Policy and  please scroll to the end of site.

1. Scope of Application
2. Conclusion of the Contract
3. Right to Cancel
4. Prices and Payment Conditions
5. Shipment and Delivery Conditions
6. Reservation of Proprietary Rights
7. Warranty
8. Special Conditions for Repair Services
9. Redemption of Campaign Vouchers
10. Redemption of Gift Vouchers
11. Applicable Law
12. Place of Jurisdiction
13. Alternative dispute resolution

1. Scope of Application
   1. These General Terms and Conditions (hereinafter referred to as “GTC”) of the company FreyZein Urban Outdoor GmbH (hereinafter referred to as “Seller”) shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as “Client”) and the Seller relating to all goods and/or services presented in the Seller’s
      online shop. The inclusion of the Client’s own conditions is herewith objected to, unless other terms have been stipulated.
   2. Regarding the purchase of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.
   3. For contracts regarding the delivery of vouchers, these GTC shall apply accordingly, unless expressly agreed otherwise.
   4. A consumer pursuant to these GTC is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these GTC is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.
2. Conclusion of the Contract
   1. The product descriptions in the Seller’s online shop do not constitute binding offers on the part of the Seller, but merely serve the purpose of submitting a binding offer by the Client.
   2. The Client may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after having placed the selected goods and/or services in the virtual basket and passed through the ordering process, and by clicking the button finalizing the order process, the Client submits a legally binding offer of contract with regard to the goods and/or services contained in the shopping cart. The Client may also submit his offer to the Seller by telephone or e-mail.
   3. The Seller may accept the Client’s offer within five days,
      – by transferring a written order confirmation or an order confirmation in written form (fax or e-mail); insofar receipt of order confirmation by the Client is decisive, or
      – by delivering ordered goods to the Client; insofar receipt of goods by the Client is decisive, or
      – by requesting the Client to pay after he placed his order.
      Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs.
      Should the Seller not accept the Client’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Client is no longer bound by his statement of intent.
   4. If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as “PayPal”), subject to the PayPal Terms of Use, available at
      https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Client does not have a PayPal account, subject to the Terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Client pays by means of a method of payment offered by PayPal which can be selected in the online order process, the Seller hereby declares the acceptance of the Client’s offer at the time when the Client clicks on the button concluding the order process.
   5. When submitting an offer via the Seller’s online order form, the text of the contract is stored by the Seller after the contract has been concluded and transmitted to the Client in text form (e.g. e-mail, fax or letter) after the order has been sent. The Seller shall not make the contract text accessible beyond this. If the Client has set up a user account in the Seller’s online shop prior to sending his order, the order data shall be stored on the Seller’s website and can be accessed by the Client free of charge via his password-protected user account by specifying the corresponding login data.
   6. Prior to submitting a binding order via the Seller’s online order form, the Client may recognize input errors by reading attentively the information displayed on the screen. The enlargement function of the browser to enlarge the display on the screen may be an effective method for better recognizing input errors.
      The Client can correct all the data entered via the usual keyboard and mouse function during the electronic ordering process, until he clicks the button finalizing the ordering process.
   7. The English language is exclusively available for the conclusion of the contract.
   8. Order processing and contacting usually takes place via e-mail and automated order processing. It is the Client’s responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. In particular, it is the Client`s responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.
3. Right to Cancel
   1. Consumers are entitled to the right to cancel.
   2. Detailed information about the right to cancel are provided in the Seller’s instruction on cancellation.
   3. The right to cancel does not apply to consumers, who are no nationals of a member state of the European Union at the time of concluding the contract und whose exclusive domicile and delivery address were located outside of the European Union at the time of concluding the contract.
   4. Instructions for cancellation & Cancellation form
      Consumers, i.e. any individual acting for purposes which are wholly or mainly outside
      those individual’s trade, business, craft or profession, are entitled to cancel any contract
      on the following conditions:
      A. Instructions for cancellation
      Right to cancel
      You have the right to cancel this contract within fourteen days without giving any
      reason.
      The cancellation period will expire after 14 days from the day on which you acquire, or a
      third party other than the carrier and indicated by you acquires, physical possession of
      the goods.
      To exercise the right to cancel, you must inform us (FreyZein Urban Outdoor GmbH,
      Stremayrgasse 16/4, 8010 Graz, Österreich, Tel.: +43 660 106 72 31, E-Mail:
      [email protected]) of your decision to cancel this contract by a clear statement (e.g. a
      letter sent by post, fax or e-mail). You may use the attached model cancellation form,
      but it is not obligatory.
      To meet the cancellation deadline, it is sufficient for you to send your communication
      concerning your exercise of the right to cancel before the cancellation period has
      expired.
      Effects of cancellation
      If you cancel this contract, we will reimburse to you all payments received from you,
      including the costs of delivery (except for the supplementary costs arising if you choose
      a type of delivery other than the least expensive type of standard delivery offered by us)
      without undue delay and not later than fourteen days after the day on which we are
      informed about your decision to cancel this contract. We may make a deduction from
      the reimbursement for loss in value of any goods supplied, if the loss is the result of
      unnecessary handling by you. We will make the reimbursement using the same means
      of payment as you used for the initial transaction, unless you have expressly agreed
      otherwise. In any event, you will not incur any fees as a result of the reimbursement. We
      may withhold reimbursement until we have received the goods back or you have
      supplied evidence of having sent back the goods, whichever is the earliest.
      You shall send back the goods or hand them over to us without undue delay and in any
      event not later than fourteen days from the day on which you communicate your
      cancellation from this contract to us. The deadline is met if you send back the goods
      before the period of 14 days has expired.
      You will bear the direct cost of returning the goods.
      You are only liable for any diminished value of the goods resulting from the handling
      other than what is necessary to establish the nature, characteristics and functioning of
      the goods
      Exclusion and/or premature expiration of the right to cancel
      The right to cancel does not apply for consumers who, at the time of concluding the
      contract, are not nationals of a member state of the European Union and whose exlusive
      residence and address of delivery are located outside of the European Union.
      General information
      1) Please prevent damage to and contamination of the goods. Please return the goods, if
      possible, in the original packaging with all accessories and all packaging components. If
      necessary, please use protective outer packaging. If you are no longer in possession of
      the original packaging, please use suitable packaging providing adequate protection
      against potential transport damage.
      2) Please do not return the goods freight forward. If you followed all the instructions and want to send your product(s) back, please send them to the following address: Objekt Beta 6C, Industrial Campus Vienna East, 2431 Enzersdorf an der Fischa
      3) Please note that the above general information in section 1 and 2 is not a
      precondition for effectively exercising your right to cancel.
      B. Cancellation form
      If you wish to cancel this contract, please complete and submit this form.
      FreyZein Urban Outdoor GmbH
      Stremayrgasse 16/4
      8010 Graz
      Österreich
      E-Mail: [email protected]
      I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the
      following goods (*) /for the supply of the following service (*),
      _______________________________________________________
      _______________________________________________________
      Ordered on (*) ____________ / received on (*) __________________
      ________________________________________________________
      Name of consumer(s)
      ________________________________________________________
      Address of consumer(s)
      ________________________________________________________
      Signature of consumer(s) (only if this form is notified on paper)
      _________________________
      Date
      (*) Delete as appropriate
4. Prices and Payment Conditions
   1. Unless otherwise stated in the Seller’s product description, prices indicated are total prices including the statutory sales tax. Delivery costs, where appropriate, will be indicated separately in the respective product description
   2. Payment can be made using one of the methods mentioned in the Seller’s online shop.
   3. In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which have to be borne by the Client. This includes for example transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such costs regarding money transfer may also incur, if delivery is not made in a country outside the European Union and the Client carries out the payment from a country outside the European Union.
   4. If prepayment by bank transfer has been agreed upon, payment is due immediately after conclusion of the contract, unless the parties have arranged a later maturity date
   5. If the payment method direct debit via Stripe is selected, the payment shall be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter referred to as “Stripe”). In this case, Stripe collects the invoice amount from the customer’s bank account on behalf of the Seller after a SEPA direct debit mandate has been issued, but not before the expiry of the period for pre-notification. Pre-notification is any communication (e.g. invoice, policy, contract) to the Client that announces a debit by means of a SEPA direct debit. If the direct debit is not redeemed due to insufficient funds in the account or due to the indication of incorrect bank details, or if the Client objects to the debit although he is not entitled to do so, the Client shall bear the fees arising from the reversal of the debit entry by the respective credit institution if he is responsible for this. The Seller reserves the right to carry out a credit check when selecting the SEPA direct debit payment method and to reject this payment method in the event of a negative credit
      check.
   6. Kreditkartenzahlung via StripeWhen selecting the payment method credit card, the invoice amount is due immediately upon conclusion of the contract. Payment by credit card is processed in cooperation with Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Irland (hereinafter referred to as “Stripe”). Stripe reserves the right to carry out a credit
      assessment and to refuse this payment method if the credit check is negative.
5. Shipment and Delivery Conditions
   1. Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller’s order processing is decisive.
   2. Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.
   3. Personal collection is not possible for logistical reasons.
6. Reservation of Proprietary RightsIf the Seller provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.
7. Warranty
   1. Should the object of purchase be deficient, statutory provisions shall apply.
   2. The Client is asked to notify any obvious transport damages to the forwarding agent and to inform the Seller accordingly. Should the Client fail to comply therewith, this shall not affect his statutory or contractual claims for defects.
8. Special Conditions for Repair ServicesIf the Seller is responsible for the repair of a Client’s item under the terms of the contract, the following shall apply:
   1. Repair services shall be provided at the Seller’s place of business.
   2. The Seller shall render his services at his discretion either himself or by qualified personnel selected by him. The Seller may also make use of the services of third parties (subcontractors) who act on his behalf. Unless otherwise stated in the Seller’s service description, the Client has no right to select a specific person to perform the desired service.
   3. The Client must provide the Seller with all information necessary for the repair of the item unless its procurement does fall within the Seller’s scope of duties according to the content of the contract. In particular, the Client must provide the Seller with a comprehensive description of the defect and inform him of all circumstances which may be the cause of the defect found.
   4. Unless otherwise agreed, the Client must send the item to be repaired to the Seller’s place of business at his own expense and risk. The Seller recommends the Client to conclude a transport insurance for this purpose. Furthermore, the Seller recommends the Client to send the goods in suitable transport packaging in order to reduce the risk of transport damage and to conceal the content of the packaging. The Seller will immediately inform the Client of obvious transport damage so that the Client can assert any rights he may have against the transport company.
   5. The return of the goods shall be at the Client’s expense. The risk of accidental loss and accidental deterioration of the item passes to the Client when the item is handed over to a suitable transport person at the Seller’s place of business. At the Client’s request, the Seller will conclude a transport insurance for the goods.
   6. The aforementioned regulations do not limit the Client’s statutory rights in the event of the purchase of goods from the Seller.
   7. The Seller shall be liable for defects in the repair service provided in accordance with the provisions regarding statutory liability for defects.
9. Redemption of Campaign Vouchers
   1. Vouchers which are issued by the Seller free of charge, for a specific period of validity in the context of promotional activities and which cannot be purchased by the Client (hereinafter referred to as “campaign vouchers”) can only be redeemed in the Seller’s online shop and only within the indicated time period.
   2. Individual products may be excluded from the voucher campaign, if such a restriction results from the conditions of the campaign voucher.
   3. Campaign vouchers can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.
   4. Only one campaign voucher can be redeemed per order.
   5. The goods value should meet at least the amount of the campaign voucher. The Seller will not refund remaining assets.
   6. If the value of the campaign voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.
   7. The campaign voucher credit will not be redeemed in cash and is not subject to any interest.
   8. The campaign voucher will not be redeemed, if the Client, in the context of his legal right to cancel, returns goods paid fully or partially by a campaign voucher.
   9. Campaign vouchers are only intended for the use of the person designated on the voucher. Transferring the campaign voucher to a third party is not permitted. The Seller is entitled but not obliged to check the entitlement of the respective voucher owner.
10. Redemption of Gift Vouchers
    1. Vouchers which can be purchased via the Seller’s online shop (hereinafter referred to as “gift vouchers”) can only be redeemed in the Seller’s online shop, unless otherwise stipulated in the voucher.
    2. Gift vouchers and remaining assets of gift vouchers can be redeemed by the end of the third year following the year of the gift voucher purchase. Remaining assets will be credited to the Client’s voucher account.
    3. Gift vouchers can only be redeemed prior to the conclusion of the order procedure. Subsequent offsetting is not possible.
    4. Only one gift voucher can be redeemed per order.
    5. Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.
    6. If the value of the gift voucher is not enough for the order, the Client may choose one of the remaining payment methods offered by the Seller to pay the difference.
    7. The gift voucher credit will not be redeemed in cash and is not subject to any interest.
11. Applicable Law
    1. The law of the Republic of Austria shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For consumers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the consumer has his habitual residence.
    2. Furthermore, this choice of law regarding the right to cancel does not apply to consumers, who are not nationals of a member state of the European Union at the time of concluding the contract and whose exclusive domicile and delivery address is located outside of the European Union at the time of concluding the contract.
12. Place of JurisdictionIf the Client is a businessman, a legal entity of public law or a separate estate under public law with its seat in the territory of the Republic of Austria, the Seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract.. If the Client is domiciled outside the territory of the Republic of Austria, the Seller’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract provided that the contract or claims from the contract can be assigned to the Client’s professional or commercial activities. In any event however, regarding the aforementioned cases the Seller is entitled to call the court responsible for the seat of the Client.
13. Alternative dispute resolution
    1. The EU Commission provides on its website the following link to the ODR platform: https://ec.europa.eu/consumers/odr.
       This platform shall be a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.
    2. The Seller is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.